PRIVACY POLICY FOR PERSONAL DATA

This Privacy Policy (“Policy”) describes how Piano Salon Melodia, through the companies MELODIA Ltd. and PRO MUSIC BULGARIA Ltd., collects, uses, stores, and protects the personal data of its customers.

We are committed to complying with the provisions of Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and other applicable laws and regulations related to the protection of personal data.


1. What personal data do we collect?

We collect various types of personal data, including but not limited to:

  • First and last name
  • Contact information (telephone number, email address, postal address)
  • Payment information (bank accounts, credit card numbers, and other payment-related data)
  • User profile data (account information from our website or application)
  • Purchase or service history

2. How do we use personal data?

Your personal data is used for the following purposes:

  • Processing orders and providing services
  • Maintaining communication with customers (e.g. order confirmations, invoice issuance, product or service updates)
  • Fulfilling contractual obligations
  • Marketing communication (only if you have consented to receive such messages)
  • Ensuring the security of our website and services

3. How do we store personal data?

Personal data is stored on secure servers, in accordance with best practices for data security.

All payment information is processed through secure channels in compliance with industry standards.

Data will be stored for as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law.

4. Who has access to your personal data?

Access to your personal data is granted to:

  • Our employees responsible for customer service and order processing
  • Our partners, suppliers, or subcontractors who assist us in providing services (e.g. couriers, payment platforms, and other external service providers)

We ensure that all such individuals or companies comply with the same security standards that we apply.


5. How do we protect your personal data?

We take all necessary technical and organizational measures to protect your personal data, including the use of encryption, firewalls, and access control.

We do not sell, lease, or share your personal data with third parties for advertising, marketing, or any other purposes.


6. What are your rights?

You have the following rights regarding your personal data:

  • Right of access to your personal data
  • Right to rectify inaccurate or incomplete personal data
  • Right to erasure of personal data (except for data that must be retained by law)
  • Right to restrict the processing of personal data
  • Right to object to the processing of personal data
  • Right to data portability

To exercise any of these rights, you can contact us using the details provided below.


7. How to contact us?

If you have any questions about our Privacy Policy or wish to exercise your data protection rights, please contact us at:

  • Email: office@piano.bg
  • Phone: +359888222410
  • Address: 14 “St. Ivan Rilski” Street, Sofia, Bulgaria

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be published on our website, and the updated version will take effect upon publication.